Contact us We want to make sure you're completely happy with your shopping experience. If you have any feedback then please get in touch.
You can contact our Customer Service team here.
You can also find answers to frequently asked questions here.
Making a purchase Payments can be made by Visa, Mastercard, Maestro, Visa Debit, Electron, American Express, PayPal and Amazon Pay.
Out of stock and busy periods If we encounter any delays to your order or if the item you have ordered is out of stock, we will let you know as soon as possible. We will provide you with an estimated delivery date once the order is confirmed. If we cannot provide you with this, you will be offered a full refund. Whilst we make every effort to deliver your goods as quickly as possible, during busy periods this may take longer than we would like.
Delivery All orders are dispatched via courier delivery service. Our couriers will deliver to the address stated on your order. Proof of delivery is in place with all orders and this means that we will need a signature accepting the delivery. In the event that we are unable to deliver, a card will be left with instructions to arrange redelivery. In the unlikely event that delivery cannot be made on two occasions, the goods will be returned to our warehouse and a further charge may be payable to have the goods re-dispatched.
Delivery of restricted items Some of the products that we sell can be unsafe or dangerous to children. All goods must be signed for on delivery by an adult aged 18 or over.
Our responsibilities to you We sell products for your personal use in your home or garden. Some of these carry certain safety risks and must be used with caution and as advised in the accompanying product notes.
That said, we do accept liability for any losses in the event of personal injury, proven to be as a direct result of our negligence.
However, all other losses, direct and indirect, are excluded.
In our discretion, you may be refunded the price you paid for the product in the event of any complaint. Please refer to Refunds section.
Social media competitions 1. Garden Mile social media competitions are run across Garden Mile official social media profiles only:
Pricing and descriptions We have taken care to describe and show products as accurately as possible. Despite this, products may vary from their descriptions. If there is anything that you do not understand, or if you wish to obtain further information, please contact customer services here.
If there is a difference between the price for a product in the Garden Mile store and the Garden Mile website, you will be charged the price on the Garden Mile website. The price offered in respect of a product on the Garden Mile website may differ from the price offered at the same time in-store. We are under no obligation to honour any in-store price or promotion in the event that it differs from those on the Garden Mile website.
If, by mistake, we have under-priced a product, we will not be liable to supply that product to you at the stated price, provided that we notify you before we dispatch the product to you. In those circumstances, we reserve the right to cancel your order. In the event we cancel your order, we will give you a full refund on any amount already paid for that product in accordance with our return and refund policy.
All prices are inclusive of any VAT payable unless otherwise stated.
The price of a product does not include the delivery charge, which will depend on the delivery method you choose and will be added during checkout.