If you are not entirely satisfied with your purchase, we're here to help. You can create your returns label here.Returns:
You have 60 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Please package the product securely for collection.
We ask that you look after the product whilst it's in your possession and that when you return the product to us you also let us have all the original packaging, tags, labels and accessories.
Refunds will be processed within 8-10 working days of the goods being received by us. If your product arrives damaged or is faulty:
If any of our products arrive damaged or faulty, please contact us
as soon as possible so that we can rectify the problem to your satisfaction. If you would like to exchange or replace a product:
Please contact us
. Return charges:
If you are returning a damaged or faulty product, we will pay for the cost of your return. If your return is for any other reason, you will be responsible for the cost of returning the product to us.
Please note that if you do not return the product to us within 28 days of cancelling your order, you will be responsible for our costs in recovering that product from you.
If you are returning all of your order, we will refund the original delivery charge (if paid) in full. Obtaining your refund
If you are entitled to a refund, we will refund you directly onto the card that was used to make the purchase.
Refunds for products purchased under a promotional offer will be based on the terms of the promotional price. Your statutory rights are not affected. And finally:
Nothing in this policy affects your statutory rights.
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.How to contact us
Email us at: firstname.lastname@example.org
Call us: 01506411825
Or write to us at: 12 Dunnet Way Broxburn EH52 5NN